Privacy Notice

We may update this policy at any time. Please check back regularly to stay informed about changes outside of scheduled reviews.

About This Privacy Notice

At Zenvixas, your privacy and the security of your personal information are extremely important to us. This Privacy Notice explains:

• What data we collect from you

• Why we collect it

• How we use and protect it

• How you can contact us or exercise your data rights

When we say “Zenvixas,” we mean the Zenvixas company and its group. This Privacy Notice applies across our group and all associated websites and services.

Frequently Asked Questions (FAQs)

We understand you may want quick answers. Here are common queries about your privacy at Zenvixas:

• Your personal information may be shared within the Zenvixas group of companies.

• We work with trusted third parties to process your data — some may be located outside the European Economic Area (EEA).

• You have rights over your personal data — how to exercise them is explained below.

• We only send marketing communications with your consent or as permitted by law.

• Your data may be used to show relevant ads on Zenvixas and our partner sites.

Contacting Us Regarding Your Data

To contact our Data Protection Officer (DPO), please use the details at the bottom of this notice. For quicker answers, check our FAQ section first.

Your Rights Regarding Personal Data

1. Accessing Your Data
You can request a copy of your personal information (a “Subject Access Request” or SAR). We require valid ID for verification.
Response time: 1 month (can be extended up to 3 months for complex cases).

2. Requesting Deletion
You may ask us to delete your data. Exceptions may apply, such as financial records.
Note: Transactional data is retained for 7 years.

3. Correcting Your Data
If your personal details are incorrect, you can request updates.

4. Opting Out of Marketing
All marketing emails and texts include an unsubscribe option. You may also opt-out via your Zenvixas account.
Note: Service emails (e.g. order updates) are not considered marketing.

5. Requesting CCTV Footage
If applicable, you can request footage of yourself from recent visits.
Note: We retain CCTV footage for up to 30 days.

How We Collect Your Data

We collect personal data when you:

• Fill out forms on our site

• Contact us via phone, email, or chat

• Make purchases online or in-store

• Browse our website or interact with our services

Data may include: name, email, phone number, address, order history, and payment details (excluding full card numbers).

Who We Share Your Data With

We may share your data with trusted third parties to help deliver our services:

• Social media and advertising platforms

• Email marketing services

• Payment processors (e.g., Stripe, Razorpay)

• Logistics and IT providers

• Research and analytics firms

• Customer support services

• Security/fraud detection companies

• Law enforcement, when required by law

Our Legal Basis for Processing Your Data

We process your data under the following lawful grounds:

• Consent – when you’ve given permission

• Legitimate interest – to operate effectively without harming your rights

• Contractual necessity – to fulfill your purchases or services

• Legal obligations – to comply with regulatory laws

• Vital interests – in rare cases, to protect life or health

How We Use Your Data

We use your information to:

• Process and ship orders

• Provide a personalized shopping experience

• Support customer service

• Improve products and website performance

• Analyze trends and buying behavior

• Send promotional or service-related updates

• Prevent fraud and misuse

Cookies & Online Tracking

We use cookies and tracking tools (e.g., Google Analytics) to:

• Improve site performance

• Understand browsing behavior

• Deliver personalized ads

Manage preferences via our [Cookie Notice].

CCTV & Security

We may use CCTV in our facilities for:

• Employee and visitor safety

• Loss prevention and incident review

• Property protection

Storage: Footage is stored securely and deleted after 30 days unless legally required.

Financial Security & Fraud Prevention

Your payment details are handled via secure, encrypted gateways.
Note: We do not store your full card numbers — only the last 4 digits for verification and fraud checks.

Sharing Data with Law Enforcement

We may disclose your data:

• When required by law

• Under a court order

• To protect public or individual safety

International Data Transfers

Some of our service providers are located outside the EEA. In these cases, we implement approved safeguards (like standard contractual clauses) to protect your data.

Marketing Communications

We may send you updates via:

• Email

• SMS

• Postal mail

• Online ads

You can opt-out at any time through your Zenvixas account or via the unsubscribe links.

Unsubscribe timing:

• Emails/SMS: up to 48 hours

• Postal mail: up to 28 days

Your Data Protection Rights Summary

You have the right to:

• Be informed

• Access your personal data

• Rectify incorrect information

• Request deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise any right, please submit a request [here]. A valid ID may be required.

Data Retention

We store personal data only as long as necessary — generally up to 7 years after your last interaction or order.

Data Security

We use industry-grade encryption and security systems. Regular audits, secure servers, and access controls are used to protect your data at all times.

Contact Us

For privacy-related concerns, please contact:

📧 Email: dataprotectionofficer@zenvixas.com
📍 Address: 742 Evergreen Terrace, Springfield, IL 62704
📞 Phone: (512) 338-7720