Amending or Cancelling Store Services and Fittings
We understand plans change. To amend or cancel an in-store service or fitting at Zenvixas U.S., simply log in to Track My Order and reschedule at your convenience.
Receipts
Missing or Incorrect E-Receipt?
Didn’t receive your e-receipt or got the wrong one? Contact our U.S. support team with your order number and we’ll assist you promptly.
Store Pickup (Click & Collect)
How Long Will Zenvixas Hold My Pickup Order?
We hold pickup orders for 7 days after they’re ready. If uncollected, your order will be refunded and restocked. We’ll remind you by SMS/email if you provided your contact info.
When Will My Order Be Ready?
Your estimated pickup date will appear in your confirmation email. We’ll notify you once it’s ready. For faster availability, our team may call you directly.
Can Someone Else Pick Up My Order?
Yes! They just need your confirmation email plus a valid U.S. government-issued photo ID matching the order name.
Bike Orders Requiring Assembly
Bike orders needing assembly may take extra time. We’ll notify you when the bike has been assembled and safety-checked.
Product Availability
Want to check store stock?
Use our online stock checker—just enter your ZIP Code on the product page to view nearby Zenvixas locations.
Discount Codes
First Responder & Healthcare Discounts
We proudly support first responders and healthcare workers with 10% off products and services. Show your valid ID at checkout or booking.
Military Discounts
Active duty, veterans, and military families receive special savings. Contact support or visit our Military Discounts page for details.
Where Do I Enter Promo Codes?
Enter your discount code in the Promo Code field at checkout.
Financing
How Do I Apply for Financing at Zenvixas?
Apply for financing through Klarna at checkout. Choose your term (6–48 months) and follow Klarna’s guided process.
Eligibility
Depends on your credit profile and order value. Klarna performs a soft credit check during application.
Canceled Klarna Orders
If you cancel a financed order, your repayment plan will stop and payments already made will be refunded according to Klarna’s policy.
Need Help with Payment Assist?
Reach out directly to Payment Assist’s U.S. support team or via their official website.
Gift Cards
Zenvixas Gift Cards – FAQs
Our gift cards work both online and in-store, never expire, and are non-transferable.
How to Check Balance
Check balance online or ask in-store.
Using Gift Cards with Discounts
Gift cards can be used with most promotions but may not combine with certain third-party offers.
Do You Accept Paper Vouchers or Third-Party Gift Cards?
Currently, we don’t accept third-party gift cards like One4All or paper vouchers.
Shipping & Delivery
Delivery & Order Information
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Free Standard Shipping on orders over $30
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$4.99 for orders under $30
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Delivery within 3–5 business days (excludes oversized items/bikes)
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Estimated delivery dates shown at checkout
Where’s My Order?
Allow a few days for delivery. Still missing something? Chat with our support team.
Do You Ship Internationally?
Zenvixas currently ships within the U.S. only.
Will My Bike Be Assembled?
Bikes are delivered partially assembled with instructions. Fully assembled delivery may be available for select services.
Price Match Promise
Do You Match Competitor Prices?
Yes! Found a lower price at a qualified U.S. retailer? We’ll match it. Conditions apply—see our Price Match Policy.
Returns & Refunds
What’s the Zenvixas Returns Process?
Submit a request via our Returns Center. Ensure items meet return conditions and include proof of purchase.
Can I Amend or Cancel My Order?
If not yet processed, amend/cancel it via Track My Order. For in-store appointments or services, changes must be made 24 hours in advance.
How Long Do Refunds Take?
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Online returns: 3–5 business days
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In-store returns: Up to 7 days
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Service cancellations: Within 14 days
Trade Card (Pro Program)
What Is the Zenvixas Trade Card?
For verified business professionals, this card offers exclusive savings on tools, parts, and services.
Can I Use It for Services?
Yes—use your Trade Card for discounts on select repairs and services.
How to Apply
Apply online via our Trade Account page or in-store by showing valid business credentials.
Shopping Online with the Trade Card
Log into your Trade Account to see exclusive pricing applied at checkout.
Ways to Pay
Clearpay – Buy Now, Pay Later
Split your purchase into 4 equal, interest-free payments. No fees if payments are on time.
Buy Now, Pay Later – Seasonal Offers
Zenvixas may offer seasonal deferred-payment promos like “Buy Now, Pay in Spring.” Terms vary.
Voucher Payments
Zenvixas does not accept paper vouchers or third-party gift cards.
Sales Tax Receipt
Receipts showing applicable sales tax are emailed after purchase. Need a duplicate? Contact support with your order number.